Patio Direct

Outstanding customer service. Bought and installed a set of 4 slings. Had a problem with 2 of 4 slings. We provided pictures and they sent 4 replacement slings. Couldn't ask for a more pleasant company to deal with. They stand up to their warranty. Kudos.

I tried ordering replacement sling samples using there email as directed. I waited 2 weeks for a reply and received none. I called them and the person I spoke to said to email her directly and she would take care of it. I received a reply that she had received my email and my samples would go out the next day. Well over 3 weeks have gone by and I have not received anything. I contacted a different vendor and received samples within a week. I would NOT recommend this place.

I purchased new slings for my decades-old patio furniture, and they arrived perfect! After installation and some spray paint, my patio furniture looks brand new! Thank you guys for your rapid turn around and specific attention to detail!

I worked with Jan to get my wife's patio chair cushions replaced. They actually are better than the original cushions that came with the chairs. They are done in sunbrella fabric and probably will outlive us. The craftsmanship was outstanding on the sewing of the cushions. The foam and dacron used is high quality and provide great support while being very comfortable. Jan did a great job and was a great communicator. I highly recommend Patio direct if you need patio chair cushion replacement. It took a few weeks to complete the work but it was well worth the wait.

We had an issue with our order. As soon as we called, Patio Direct took care of the situation and went above and beyond what we expected. We definitely will order from them again.

I received my cushions on 10/9/20. That was a little more than a week from my most recent contact with the company. All pieces were shipped. I will say was very pleased at the quality of their product. The entire ordering experience though, took approximately four months to complete and was unsettling when I was not getting the truth from their employees.

I still believe it is important to contact customers as to changes in the original estimated completion date including when the product is being shipped. I also did not receive any email with shipping information. I wanted to give this company 3 stars because the quality of the product was really good. But dang! The poor customer service was nuts!

I almost purchased replacement cushion covers from Home Depot for my outdoor sectional. All I can say is, I am very happy I chose Patio Direct instead. They were superb to deal with, and I don't use that word lightly. They went above and beyond to make sure I was completely satisfied. And the workmanship, again, superb. They provided not only provided new cushion covers, but new cushions too and for less than the cost of just the cushion covers from Home Depot. I would highly recommend Patio Direct to anyone needing replacement cushions for their outdoor furniture.

I received my cushions the day after I filed the complaint. The cushions came out beautiful and am very pleased with the outcome.

I ordered 6 slings from Patio Direct. They arrived in California after 3-4 weeks and I and my wife installed them. The fabric is so much better than the original fabric and more attractive. I've read the other reviews and, admittedly, am stumped at their displeasure of the service and product. I couldn't have asked for a more timely 'custom' order and couldn't be more pleased with the product.

Before ordering them, be very careful as to measurements. They fit precisely to the patio frame, and even one-half inch off could make installing them impossible. Just measure carefully and you'll be fine. Installing them is definitely a 2 'man' project. It took about 30-45 minutes per chair and involved a lot of sweat and grunts. However, the site indicated it would be a task, and it was.

In the end, we have 6 new looking patio chairs that look and feel better than the originals. In short, I was very pleased with Patio Direct and if you're willing to invest some time and effort into the replacement endeavor, you'll wind up saving over $1000.00 rather than investing in new patio furniture.

Ordered replacement sling in early July, did not receive them until mid August. 5-6 slings were in good shape, the 6th sling had bad stitching that was coming out prior to installing sling. I contacted Patio Direct via email with picture of the bad stitching, 3 weeks later still no response

You will receive top quality and top customer service at this Company! I had 18 cushions made and they were better than the furniture manufacturer's cushions. Foam is very comfortable and all striped patterns line up perfectly. Highly recommend as the price was reasonable the the quality is perfection! Thank you!

Love my cushions. They did due diligence with making sure the make and model number matched the cushions. Process was simple and cushions arrived like promised. Very happy with the service.

I placed an order almost 8 weeks ago and I have still not received my order which I was told would be around 5-6 weeks. The sales person I spoke with to take my order was wonderful and had great customer service. Unfortunately, my correspondence since has been awful. They have terrible customer service. I have called a half dozen times and have left messages that were never returned.

I emailed them and would get a response 4 days later with an apology and that they were looking into it, but would never follow up with me. I have wasted a ridiculous amount of time trying to track down my order that I had to pay for up front. I have now informed them that I will be opening a fraud dispute to reverse all charges if I do not receive my order in the next few days. I am still waiting to hear from them. Definitely not worth the hassle-find another company!

Customer service is horrible. I've emailed them 3 times asking the status of my order, no reply. Every time I call them during business hours, you can't get a live person on the phone. They make you leave a voicemail, and they never return a call. I've been waiting on my order for over 2 weeks, and I have no idea when I'll receive my order, if ever. This place seems shady. Brad H from Nebraska