VerHalen has a strong and successful history built on family VALUES. Founded in 1911, respect, honesty, hard work, and passion still guide our professionals today. Taking personal responsibility for our actions and treating everyone with trust, honesty and respect. Believing that there is no alternative to working together to produce results that exceed what we could individually accomplish.
Valuing the health of the communities that we serve as much as we do the prosperity of our organization. Operating our business on a sound financial basis to the benefit of our customers, partners and employees for over 100 years.
Valuing the health of the communities that we serve as much as we do the prosperity of our organization. Operating our business on a sound financial basis to the benefit of our customers, partners and employees for over 100 years.
Follow us
Reviews (5)
Justin Latawiec
Jan 21, 2022
I am very frustrated and disappointed in the service and products I have purchased from VerHalen / Pella. After contacting them multiple times, I finally got a call back and had to play phone tag for them to finally get me some information about replacement weatherstrips, even though they had my email the whole time and could have sent it over. I was finally able to order, and requested a single astragal weatherstrip for one side of my door, as well as a singe strike weather strip.
I was charged $140 for these two pieces and shipping which seemed to be a little pricy, but I was happy to purchase since it was for my Pella specific doors. I received four astragal pieces, and a single strike 4 weeks after ordering, even though I live just two hours from their warehouse. I have request a return on the 3 pieces I don't need. Also the fact that I needed to provide my door's serial number to order these and they aren't even trimmed to the correct length is pretty frustrating.
When I called and placed the order, the operator told me I would be receiving instructions, and that I could schedule installation with them if I couldn't figure it out. but there was nothing but the weatherstripping in the box. Contacted them today via their live chat since I can't seem to get a representative's email. Hopefully they'll be able to help with these issues, but with how hard it was to simply place the order. I'm not hopeful.
I was charged $140 for these two pieces and shipping which seemed to be a little pricy, but I was happy to purchase since it was for my Pella specific doors. I received four astragal pieces, and a single strike 4 weeks after ordering, even though I live just two hours from their warehouse. I have request a return on the 3 pieces I don't need. Also the fact that I needed to provide my door's serial number to order these and they aren't even trimmed to the correct length is pretty frustrating.
When I called and placed the order, the operator told me I would be receiving instructions, and that I could schedule installation with them if I couldn't figure it out. but there was nothing but the weatherstripping in the box. Contacted them today via their live chat since I can't seem to get a representative's email. Hopefully they'll be able to help with these issues, but with how hard it was to simply place the order. I'm not hopeful.
Martin Webber
May 01, 2020
While products are great, they are a poor distributor. We spent thousands on new windows with the vertical blinds in between the window panes. Again, a great product. What I didn't know is if the blinds break, which they ultimately do, Ver Halen tells you they won't fix them. Minimum $500 for replacement. If I knew that I wouldn't have purchased.
David Riebe Ii
Dec 19, 2019
Chris Biese
Feb 27, 2017
Grzegorz Telega
Jan 07, 2015
This letter is to inform you that we are dissatisfied with purchase and installation of Pella replacement windows by Ver Halen Inc. The windows in our house are 30 years old and we were interested in a full frame replacement of windows and patio door in portion of the house. We had several meeting with the Sales Rep. from the company Mr. Steven Marsac and discussed multiple options for the project. However, it was not explained that there are different options for window replacement.
The proposals as well as the catalogs provided by the company did not explain the difference between full frame and pocket replacement. We have signed the contract in good faith expecting complete replacement of our existing windows including the frames. After the 1st day of installation we realized that replaced windows are "pocket fit replacements" and leave the existing old window frames.
This was not what we expected and we were dissatisfied that this form of replacement leaves the old rotten frames in place and provides windows with the glass area smaller then the original windows. We have put a halt to further installation and requested from Ver Halen Inc. a new stet of full frame replacement windows. My wife and I discussed the problem with the representative of Ver Halen Inc. Mr. Scott Gutowski, but he has not been able to provide any options beside the pocket replacements.
The proposals as well as the catalogs provided by the company did not explain the difference between full frame and pocket replacement. We have signed the contract in good faith expecting complete replacement of our existing windows including the frames. After the 1st day of installation we realized that replaced windows are "pocket fit replacements" and leave the existing old window frames.
This was not what we expected and we were dissatisfied that this form of replacement leaves the old rotten frames in place and provides windows with the glass area smaller then the original windows. We have put a halt to further installation and requested from Ver Halen Inc. a new stet of full frame replacement windows. My wife and I discussed the problem with the representative of Ver Halen Inc. Mr. Scott Gutowski, but he has not been able to provide any options beside the pocket replacements.
