Ritz Furniture Gallery

I would like to share my recent experience at Ritz furniture gallery. I was just recently discharged from the hospital, and my mobility was severely limited. I needed a lift chair that was not only very functional but comfortable. I called Ritz and had a very informative conversation with Kathy. She informed me that they had in stock what I was looking for.

Not being able to go to the facility, my son went to check things out for me. He made a decision to get a chair that would work for me after trying out several chairs. Staff loaded chair in their vehicle and followed my son home set up chair in a matter of minutes. I can honestly say they went above and beyond. I don't see how anyone can go wrong here.

Shopping for a easy lift recliner, I was impressed with the selection and quality of the on hand stock available. The customer service was exceptional and that's why my family has shopped at Ritz Furniture Gallery for years!

Terrible terrible, don't shop at this store. I haven't received my order for last 8 months.

I ordered the table and they tell me it will take up to two weeks, it's been 6 months now that my table has not arrived and still when I call them no one answers me and they do not even respect me

My wife and I shopped at this Ritz store in Lynnwood. We bought a bedroom set, dining table and 6 chairs and a 3 piece leather living room set which were very expensive compared to other stores. We end up buying the above items because they were good quality and we liked them. However we didn't get a good service that we deserved, compared to the money we spent.

We have horrible experience with the manager Cathy. We believe that we were cheated because we got the open box display items instead of brand new living room set and dining set. If you buy anything from this store make sure it is delivered with its original boxes. The king size bedroom set was delivered after 3 months (purchase date 08/05/21, delivery date 10/29/21) claiming that the shipping delay was due to COVID.

To make it worse the wooden rails or posts to be placed under the mattress came in the wrong size. The assistant manager Harold was helpful by making a temporary solution until the correct size pieces are delivered from the manufacturer which will take another couple months. Cathy was pushy and at times unprofessional by giving out names of people who bought items from her which should remain private.

Have stopped at this location multiple times when looking for different furniture. The furniture is lower quality in general. The place is a mess and run down. Kathy(intentional misspelling to make a point) helped us both times. She was an aggressive car salesman type. She took our name and contact information and then hounded us with multiple follow up calls after.

Don't give your contact info if you don't wish to be hounded. Update: Yep, real customer. Your notes of who to harass have my name in them. As future customers can see they have a real pension for the details. Name is spelled Zach.it says my name right in review.but response is to Zack.

I love the curation of items. Especially lighting and shelves. If you need space to think or just want to avoid about sales pitches, be sure to ask for it and you'll get it. Edit: the lamp we bought was put in our storage room because I wanted to dedicate space to it. On its own after a few days, it fell over. As it turns out, the base was poorly made from concrete. Be careful selecting some of the artistic pieces.

I love this place! I always find exactly what I'm looking for, and everyone is extremely helpful and friendly. So far I've purchased a glider for our nursery, a coffee table, and a desk for both my wife and my son. all beautiful. Great furniture at great prices! I'll definitely be back next time I need a fine piece of furnishing.

Real pushy saleswoman! be very careful she can be real persuasive! applause her sales skills, but definitely detest her intentional concealing of information and half conning you into buying stuff! ask every detail of the product before you pay! ask for return policy, fees of shipping, we ended up paying extra $100 than we expected because of this and that fees! also examine thoroughly of the furniture! we found scratches and stickers all over the coffee table! we didn't check it from all angles, and all the flaws happened to be at an inconvenient angle in the store! basically, do NOT expect any customer service or customer protection once you paid! also the price here for furniture is quite pricey!

TL;DR Cathy is pushy af. I got a defective couch set, was condescended to multiple times as they refused to admit that, had to call the finance company to get them to replace it. Replaced them with couches with different measurements and then tried to gaslight me into accepting it. again. Update: I still have a couch set that is causing me physical pain and Cathy is still claiming they gave me the same couch (see the space around the cupholders in the photos for that nonsense).

Unfortunately since the finance company already paid her she is and CAN refuse to do anything about the clearly different couch set. I'd only be screwing the finance company to not pay at this point. The woman, Cathy, was pretty pushy when I was looking to get a couch set but I was being impulsive and had limited financing options so I got the ones I liked under their financing.

Maybe a week or so after being delivered, the arm on one of the couches came off with my 1 yr old niece climbing over the arm. Called them, they sent a tech who insisted to my brother that it was the way the couch was meant to be. I called and had them send out someone new and was there this time. Same condescending response basically telling me I'm SoL because that's how the couches are intentionally made. Had to get the finance company involved for them to admit it was defective (2 months later) and offer to replace.

They just came and brought me couches that aren't as wide (my feet readily touch the ground now and dangle over recliner). Cathy had the audacity to argue with me that these are the same couches as I'M sitting her feeling like I'm on toddler's furniture (only slight exaggeration).