Peerless Furniture

I was sold a couch that smelled horrible. They came and picked it up and still charged a $70 fee. They were rude and decided nothing was wrong with the couch before having smelled it. That was calling me a liar. They offered me the same couch as a replacement. Ido not want to deal with these pushy snotty people.pushy snooty people

Paul was great. Walked in and told him the specifics I needed and a price range and 20 minutes later walked out with the perfect chair. Well, I walked out having purchased it. But they did load it on my truck for me. They also demonstrated how to assemble it.

My Mother bought some special order furniture from Peerless. My step father had passed and my mother did also, before the furniture arrived. It all happened in one day and was devastating to the family. I called Paul the sales person, he was so understanding. The office manager got back to us the same day and gave a refund. The store did not have to do this because it was a special order. I would like to Thank Peerless on behalf of my family and I. Customer care is beyond 5 stars.

Went to find a leather couch and was greeted by Mary. She followed us and asked many questions and pointed out different styles. She interrupted a conversation that my husband and are were discussing as to which styles we preferred to tell us the one selection would be a 4-6 month delivery. I said I did not want to wait that long and kept looking around.

She heard me say to my husband I did not want to spend that much for a couch and she then said, "I think you should go to Kloss or Weekends only then". I was astonished that a salesperson would direct me to a competitor. I have purchased from this store before, and was treated well. Yes, my money will spend anywhere and thanks to Mary we chose to go elsewhere.

I'm not sure I can say I have ever had more of a horrible experience working with a store than Peerless. My family purchased an over $7K 'Leather' Natuzzi sectional from them. Less than a couple years in with minimal use the sectional started to delaminate. I was told the couch should not do that since it was an all 'Leather' sectional. It must be my fault for not conditioning the sectional appropriately.

This was not the case since I do condition the 'Leather.' I pushed back on the customer support individual that works at the store getting no return phone call to explain why this was happening. I had to make a second call to when I was then told that the couch was NOT all 'Leather' and that only the touch surfaces were leather. My family was not told this at the time of the purchase.

We specifically asked if it was all leather and for a purchase price for over $7K it should have been all leather. On top of that it took almost six months to get this sectional delivered because it was so hard to get according to Peerless. Come to find out after some research the Natuzzi 'Leather' sectional was made in China. Now, it finally makes sense on why it took so long to get the sectional to me.

I'm glad I spent that much money on an Italian 'Leather' sectional to find out it came from China. Guess I should have known better since everything is made in China anymore. If you do some research you will see where people have taken class action suits against Natuzzi for these specific sectionals. The main point of my post is to inform other consumers to not trust them when they tell you ALL leather and secondly if they offer you the extended warranty, which I also bought, that it runs concurrently with the Natuzzi warranty. I hope this helps others avoid the pitfalls from the misleading information provided by this store.

Friendly courteous customer service. We were acknowledged when we came into the store. Was told immediately the sales person would be with my husband and I as soon as he was off the telephone. Paul Walker took tine to answer questions and showed us colors that we specified. Paul is very excellent. In 4 to 5 months the sofa and chair will be delivered. Coming from Italy. It's all Italian leather. I can't wait.

My experience with Peerless Furniture could not have been better! Paul was extremely helpful and knowledgeable. I love their selection, the quality of their furniture and their fast delivery. Matthew and the other young man who delivered my power reclining sofa and chair did and excellent job with the installation and were very nice and accommodating. Overall my experience with Peerless was definitely a five star!

I dont normally write reviews, but I feel a local business deserves the recognition of customer service that is not found in any big box stores. The staff from every sales staff, administrative staff, delivery team, and the management truly care about their business and product. They are knowledgeable about the products and it shows they have the customer's best interest forefront.

Thank you Peerless team, you will be our go to for future needs. To anyone wanting to look for leather or fabric pieces or dinning room, I highly recommend Peerless and have told many friends this.

I have made numerous purchases from Peerless and have always been satisfied with the quality of their furniture. My Mom is disabled and can't do steps when we asked about using the freight elevator recently (which she's done many times before) the gentlemen said no we don't allow people to use it. Not true and unfortunate, because I traveled a long way to be loyal to peerless but that ended. Very disappointed.

We were very happy with Peerless Furniture when we initially bought our furniture. Recently I called to see if there was some type of repair service. They do repair and did a beautiful job. Every person I spoke with on the phone was helpful and very nice to deal with. We'll make the trip to Illinois for our furniture at Peerless again! Thank to all that helped us!