Sofa U Love

Imagine being invited to go shopping by a friend who was just diagnosed for a knee replacement. Picture yourself hopping onto the 1 California in the Financial District and riding all the way to Fillmore where you exit the 1 and cross the street to wait for the 22 which will deliver you right to Union Street to a little "hole in the wall" retail showroom that specializes in custom sofas.

I mean what can possibly be more fun than that. Really? And then the unexpected happens, or really unfolds over the next half hour. You notice the one representative, or sales person who's all the way in the back of the store, standing in an open office. He greets you. We start to walk around the store and notice a very good collection of sofas with different styles and fabrics.

We sit in a couple. We move to the back of the store, next to the office and notice a beautiful sofa. The representative engages us in conversation. We learn that he owns the company, that he runs the manufacturing facility where the sofas are built and that he's in the Union Street store today, just to see how things are going. We learn more about sofas, fabrics and more than we could have possibly learned from an annual subscription to Martha Stewart.

Being there as a guest, I came away appreciating that we're all different, as in built a little different in terms of height, weight and taste. I didn't sit on every sofa, but I was surprised to learn that I actually preferred some sofa designs over others. Some were just more comfortable for me. They were all beautiful. The product knowledge was there.

The experience was there. We were helped and left the store feeling both excited and educated. If you know what you want, they can build it to your precise specifications. Before they ship it to you, they send you an email with a variety of photos of your sofa. You see it before it ships. We had a great time and boy do we have a home for a "Sofa U Love" manufactured sofa.

I rarely write reviews but wanted to give a shout out to the great quality, customer service and beautiful custom made couches delivered through the family business Sofas U love! I have always been happy with the multiple couches, ottomans and chairs ordered through them. The collection of fabrics and the quality of these and comfort is top notch. There is no where else that gives you so many options for custom made upholstered furniture. Always delivered on time and affordable prices. Love my most recent items!

These guys knocked it out of the park in every respect. Our new custom sectional is completely perfect. Rob, Michael, and Vic were friendly, helpful, and never sales-y throughout the entire process. They helped us customize the couch's color, size, dimensions, material, stitching, everything - at no extra charge. Seriously, all the customizations we got were included in the price that you saw on the tag.

They even helped us customize the sectional so that the configuration is reversible. After we ordered, we got a call about an hour later from them suggesting some slight modifications to the dimensions that would result in a better-looking, better-functioning sectional, which we happily accepted. Incredible attention to detail. They originally quoted us an 8 week turnaround time, but after a phone call to the factory they slashed that in half to 4 weeks.

True to their word, 4 weeks later and after a seamless delivery and set up, I'm sitting on a beautiful new sectional, exactly how we wanted it, writing this review. Cannot recommend these guys highly enough.

Just bought my 2nd sofa from here in 13 yrs. The quality is fantastic! My mom liked my couch so much she took my old one and I got a new one. My old couch was still in great shape after 13 years. Easy to clean. Only had a little sun damage/fading, but she may replace the slip covers. Great value and selection of colors/fabrics and speedy construction for a custom sofa. Liz L. Sold us our recent sofa and was super knowledgeable and helpful.

This is ryan. Customer service was great was able to do order over the Internet for us and great service

Just called to ask some questions about the white sectional we bough a few years ago. Spoke to David, new owner. He was just as gracious, kind, and as generous with his time as the prior owner. I will definitely return to the Woodland Hills store in the future.

This is the third time we've had the opportunity to work with the great folks at Sofa You Love. Each time my wife has had an idea for a new couch/love seat combo, she calls David and the two of them design great stuff. The new combination is not only wonderful to look at but very comfortable to sit on. Prices are very reasonable and on par with equal quality products. We looked at so many pre made couch combinations this time and there was nothing as well built and comfortable as what we bought. We highly recommend Sofa You Love.

Bought a sectional from sofas u love in woodland hills. David took care of us. The sofa was delivered and it's absolutely perfect. The material we picked is beautiful, the sectional is clearly well made and to our custom specifications with a hideaway bed. David was easy to deal with very knowledgeable and always did his best to stay in touch returning phone calls etc.

I would give them 4 1/2 stars if possible only taking away a little bit for the fact that the sofa was a little late in delivery. Highly recommend :- My son says it's good to sleep on

I received my very first sectional from Sofa U Love this morning, and I couldn't be happier. Not only was it delivered two days earlier than originally expected, but it's a beautiful, substantial, very well made piece of furniture. I have owned a lot of high-end couches and had been extremely frustrated with my last RH Modern couch when the seat cushion collapsed in less than two years, so I decided to take a chance on doing a fully custom order.

I was thrilled to find out that Sofa U Love (which makes their couches in California, no less) provides a 10-year-guarantee on their cushions and a lifetime warranty on the frame of the couch. I've never seen another furniture company offer such a robust warranty on their product and I was excited to be able to buy a couch made in the USA, so I felt like I was in good hands. Sofa U Love can make practically anything, so the number of options can be overwhelming.

But I worked with their in-house designer, Sarah, to create a low, modern, slightly formal 9' sectional that's just right for me. We modified one of their basic styles by raising the height of the back for better support, adding piping for structure, and making the arms lower and more narrow to maximize seating area. We made the cushions extra firm, customized the depth of the chaise, added custom brass feet, and did all of this using a rich, durable, midnight blue velvet that happens to be one of their Grade A(cheapest tier) fabrics.

Now I have a beautiful couch with seat cushions that have the bounce of a good mattress and back cushions that feel like they'll never sag. The velvet is even softer than I expected, the delivery guys were on time, very professional, and were in and out in under 15 minutes. And all of it cost far less than trying to buy an in-stock couch of similar size from Room & Board or Crate & Barrel. I cannot recommend them highly enough!

Betty was awesome. She helped us pick out a great sofa at a great price and went the extra mile, when an issue arose, to fix it. We bought our last sofa there 20 years ago and we will come back for the next one.

I love this place! I love the quality of the sofas and I always buy from here. This is my 3rd sofa from Sofa U Love. When I walked in this time I met MARLENA. Her customer service was impeccable! She was able to help me decide on a sofa using my parameters. She even came by and checked out my space to make sure the sofa would be perfect for the apartment. She has even gone above and beyond to help me find an area rug to match and ideas for decor!

I'll update this because Vic does not want to own up to his company's actions: never did I say you swore at me. What you did say to me, I posted. Remember when I told you on the phone, "I am going to make sure your future customers know everything you are yelling at me?" I was not lying. And do not say "oil fell". What happened was, The men YOU Sent to my house (who did not work for Sofa U Love, they made clear) knocked over an expensive house decoration and in the process ruined the couch you made and my floor and side table.

It did not magically fall. Mistakes happen. We understand that totally. How a company reacts when their business/employees make a mistake says everything about the company. You did not apologize. You screamed at me, you blamed me, you mocked me and told me to quit whining. I guess if people want their floors and couch ruined they can come here for sure:)

Thank you (David) for another wonderful experience! I am so happy with my purchase that I made after several visits to the showroom. With David I have always enjoyed a very comfortable and no-pressure experience as I contemplated all of the options and now after my second purchase, I am certain that I will not purchase anywhere else.

Highly Recommended. David is a phenomenal Rep. patient & With a great Follow up After sale. Vic & Delivery Team where on time and very efficient. 5 Stars.

We just ordered a sleeper/sofa from Vic and David! They gave us the BEST customer service and we love the couch. We will be back in a few weeks to order more pieces.

It's been almost a year since I purchased my sofa from this company. A long enough time where I know what a colossal mistake I made. I was very specific with what I wanted. A family friendly sofa with material that is easy to clean and super comfortable for media room. What I got was a material that is impossible to clean And feathers poking me every time we lay on the sofa.

I spent Alot of time with the salesman going through fabric and asking him for these two specific things. And I got the exact opposite based on his advice. He was the expert in his field. I feel conned.

I finally received my throw pillows at the end of July, and a correct back cushion insert on August 28th. I had to make several trips and dozens of calls. I guess I could have given up, but maybe that's what they expected.

Doesn't even warrant a star. Worst service I've ever experienced in any capacity. Eric appears to think he's to good to assist a customer when visiting his store location (acting busy behind desk - definitely not eager to make a sale), with a customer that had cash in hand to buy a new couch and I'm asking questions? He's not asking not interested. Asked/Inquired about quality of product (when it visually appears price point is too high for a factory outlet location) selling couches for $2600, with threads coming out of the cushions, seriously? and they were show room floor examples?

Come on.clearly they need to be replaced. Definitely not a selling feature when dropping almost $3K. Absolutely pathetic to see people "working" in the "service industry" when clearly I'm not.there to spend money. Find another line of work. I'll take my money elsewhere.

Arsen gave me a good deal didn't even try to hassle me. Helpful and easy to deal with.

I appreciate the fact that Arsen went above and beyond what was required of him to deliver amazing customer service. I also am very thankful that Arsen has come by the house to patch our couch when the dog decided the couch was tasty!

Ordered a custom sectional due some weird angles in our family room and i goofed up on the back pillow design which caused the sofa to be extremely uncomfortable. We panicked since we paid thousands and thought we would need to redo the sofa. We called Arson our salesmen out to our home and without flinching said "no problem, we will remake all of the pillows".

I was super impressed with what he said. While it took much longer than what we were told for the replacement and several calls, we received what he promised in the end and we are super thrilled. Our first experience with sofa u love goes back about 15 years ago with a different sofa and that one held up well with heavy usage. It's so hard to get quality customer service these days and would not hesitate going back again.

I was an easy customer. Knew what I wanted and picked out fabric within minutes The gentlemen Arsen was very polite and helpful. The delivery was as promised two weeks. The delivery people were very nice My problem is that the chair and half (2 ) and ottoman we're not as fluffy and stuffed as the ones on the show room floor. Same for the 8'x8' sofa. I had them delivered to San Diego area and I just can't deal with sending them back.

WARNING! Never buy from this company.they do not care one bit about their customers or customer service! We bought a custom chair which turned out amazing. A month later, we went back to buy a matching ottoman. The ottoman did not match the chair, however. It was higher than the seat of the chair, and the legs didn't match. We returned the ottoman to have it fixed.

After 2 months of hearing no updates, we went in to see the manager Arson. He told us "I don't know what to tell you." What? What kind of an answer is that? We took this a bit further and talked to the main store, which promised to get back to us, but never did. It has been 18 months and we still do not have our ottoman. We now have an attorney working on the case, and will be taking legal action. SAVE YOURSELF THE AGGRAVATION! DO NOT BUY FROM THEM!

Run, don't walk out of the store. They will sell you one thing but good luck getting it for the price agreed to. 2 days before my sofa was scheduled to be delivered I got a call insisting I pay more even though I had already paid in full. After much fighting and aggravation I finally got what I ordered but it took an extra 5 weeks and 3 trips from y Their factory! IT'S NOT WORTH IT