Goodmans Interior Structures

I bought a Herman Miller Caper chair from Costco, about 11 3/4 years ago, and it was suffering. The cylinder died, the rubber arms had rotted off, and it was looking like maybe it was on its last legs. I got ahold of Goodman's, who promptly got me a work ticket setup, and within a week, they'd sent out a tech who replaced everything on my chair that was failing. (And did it with safe social distancing during this time of C19.) Now, it's as good as new. Goodman's is highly recommended. #highfive I also would recommend Herman Miller, as the warranty is entirely worth-while. I'm pretty sure I'll get a good 20 years on this office chair; I'd go through at least a dozen cheap ones in the same amount of time.

Service above and beyond! I had a couple of issues (track for the seat cushion was not latched and cracked tab on one of the arms) with a Herman Miller chair that was shipped to me from NYC and brought it into the warehouse on Friday. To manage expectations, Martin (Warehouse Service contact) told me that if they need/have the parts in the warehouse, it would be ready on Monday.

And if not, they would need to order the parts which could take 4-6 weeks. As promised on Monday, the track on the seat cushion was fixed. And to save me another 20+ minutes each way trip, Martin and his manager came up with a solution to resolve the cracked tab on the arm. Additionally, being new in Phoenix, my Waze navigation sent me to the wrong location when i went to drop of the chair and Brian, the service coordinator, stayed on the phone and helped me navigate my way to the warehouse. Thank you so much Martin, Martin's manager and Brian for a providing fantastic customer experience!

Worked with different companies that install interior structures. The installers are top notch, I mean they really know what they're doing. Quality work

** THIS IS THE SERVICE FOR A POTENTIALLY NEW CUSTOMER. BRAVO GOODMAN's THIS ENSURES THAT I WILL NEVER DO BUSINESS WITH YOU GUYS AGAIN. This is from their operations Manager - Jose C. Change your name to BADMANS ****** Unfortunately we don't have room on our schedule. The 1st available would be the afternoon of December 2nd. I would need full payment and a signature. Thank you Jose

Horrible service. Can't get orders right, then after they badger you with invoices that have either been paid or for projects that were never fulfilled. We have emails from them stating we don't owe them, then a few weeks later, we get an email stating we owe them. We've tried calling - no answer. We've tried emailing - no response. They are either going out of business or don't care at all about their reputation. Used to be a good company.

At the start of this week I went into Goodman's on Indian School to look for a desk and it is no longer a showroom. I was greeted or should I say blocked from really entering the space by a woman who was sitting off to the left as I came through the door. She rushed over to me and asked me why I was there. After I told her she proceeded in a very snooty manner to tell me that Goodman's was no longer a showroom and that there was nothing for me to see.

She went on in her snooty tone to tell me that Goodman's was only sold Herman Miller and that maybe I should go to Design Within Reach. I did not have a pleasant experience and I was really taken back with her attitude. My office has been buying from Goodman's for years and I did not appreciate the attitude. So beware this store is no longer a showroom.

If you want slow services, go with Goodman's. If you like being delayed, go with Goodman's. Want to be overcharged? Go with Goodman's. Want bad quality installation? Go with Goodman's. Don't want to get your orders right? Go with Goodman's. Don't like being promised? Go with Goodman's. You can definitely relied on Goodman's if you wish for the above services. Just because they use expensive quality materials does not mean they are a good company. DISSAPOINTED!

No online store could begin to provide the amazing service I just received from Goodman's. After previously servicing my Herman Miller chair, it wasn't working properly, a bit of a bummer. I called the service coordinator, Martin, and in less than an hour, the problem was completely resolved. His eagerness to help a customer is so refreshing! The technician was quick and fixed the problem in no time. I'm back in business and so impressed with the level of service I just received.

The staff is amazing. They have a large unique selection, you could get lost in this store with all the amazing pieces.