Jackson Furniture CO Of VA

Glider on recliner has squeaked since almost new. Dealer sent "factory repair guy" multiple times with no relief. Base now fails as well. As a courtesy, they are replacing the base but the squeak continues as the "Lifetime Warranty on the mechanism" does not include the glider portion of the chair. Make sure you take such things in consideration before you let the base 1 year warranty expire. Make the store take it back. Will not buy any more Jackson furniture. The chair is very comfortable at least if you are deaf.

Critical:Professionalism This company did the responsible thing, they repaired the damaged ottoman ( rebuilt it) and now it's like new. Thank goodness!

SCAM COMPANY.We purchased a Catnapper Sofa and Loveseat for $3000. After one month they had to come and replace one cushion that had lost its resiliency. After 3 months they had to come and re-stuff arm rests and backs of sofa due to compression of cheap stuffing. Once again, they came a third time to re-stuff our sofas due to compression. Next, the seams started to come loose and returned again to sew our sofa up.

This went on for a few months. (why would we ever trust their store product again?) After 1 year and 6 or 7 visits to re-stuff our sofa and loveseat they informed us we needed to call "Safeware" which is the $250 Furniture Protection Plan we purchased. This company argued with us and would not repair our sofa or return our phone calls. Long story short, we lost our $250 furniture protection plan money as a scam and $3000 for horrible quality furniture. DO NOT BUY FROM THIS COMPANY. Law Suit Pending.

Don't use this store or company. They support Russia. I picked up a load of own plywood board from port in Jacksonville Fl. It was from Russia and looks almost like recycled material.

We ordered "in stock" furniture on August 7, 2021. In September we were contacted to inform us that our items were on backorder, and that they would be delivered in late November. They didn't come, but the backorder date magically updated to February 3rd, 2022. On February 5th, 2022, the date changed again to June 9th 2022. These items continue to be listed on websites as "in stock". IF the latest date is correct, and history would say that it won't be, they will have had our money over ten months without delivering any furniture.

Critical:Punctuality We ordered a special order mammoth sectional last February. Since you have all these facilities where is everyone s furniture! Itll be a year in February. They just keep moving the date! Are we really going to be receiving this if not let the people know! I have no furniture in my living room.! You guys have to onow something!

Bought this sofa from our local Bernie and phylls furniture store was told that this sofa was made from the highest quality materials. So for $3000 this is what we got after a short while told the store about it and was basically told that we are on our own because our warranty ran out? Based on all of the photos on this site i would highly recommend not purchasing any of their products obviously they use cheap materials!

I purchased a Sofa and Loveseat and the quality I was told was top quality and I didn't have to worry about peeling of the leather and that was a lie I haven't had my furniture a year and it started to peel after contacting Ms. Ford about the furniture I have been told someone will contact me about the furniture to get it replaced are a refund and I have been waiting for months and haven't heard from anyone yet I mean after paying over $2000 dollars for furniture I expect to get quality furniture sorry I ever brought this furniture buyer's be warned

Really, really disappointed in our sectional from Jackson Furniture. We paid thousands for our furniture and warranty and it is already peeling and flaking. We bought the extended warranty, but of course this isn't included. Several employees of the company are adding positive reviews here, but if you search around, you will find a lot of unhappy people, especially on the Better Business Bureau website. It's really sad that they are selling poor quality material. Buyer beware. UPDATE: We were never contacted by the company.

I wish we had read the reviews of this furniture before we bought. In fact, I wish I could give them zero stars. We've had our furniture for 5 years, and yes we expect it not to stay in perfect condition. However, it's just the two of us, no dogs or kids have been on our couch and recliners. But this real leather is a joke. It's all flaked off and the furniture looks hideous.

Way too expensive to have the "real" leather come off in flakes. Contacted customer service and they emailed me back a canned response about a not having a one year warranty. Cheap, cheap furniture that's way too expensive!