Hansen's Furniture

Mature lady who seemed like an owner was VERY rude. Short with me, dismissive and curt. Too bad for her as I bought here before and was ready to buy again, but she ruined it. Not the first time I noticed her arrogant attitude.

They didn't seem to want to help us. Kind of hollered at us from across the store after talking amongst themselves when we came in. Some nice furniture though.

Looks amazing from the outside, a bit less amazing inside, all the furniture here seems to have it's quirks, there's something for everyone, from very modern chairs and tables to a couch with an odd camo-like design.

3 years we bought a leather recliner and couch which we spent over $3,000 for both pieces. We were told that this was very good leather by the sales person. There is just my husband and I that use this furniture and once in a great while guests. My husband sits on the recliner and I sit on the couch. Well the leather is cracking on the recliner part of the couch which by the way is NOT where I sit.

Two portions of the couch the leather is fading and another spot is actually peeling. I called and was told to text pics. The response I received was that the leather only has a 1 year warranty. Hansen's offered to give me the number of a leather guy for repairs. PLEASE don't believe a word they say about how good the leather is. We have now spent over 3k for furniture that didn't even last 3 years with minimum use. Save yourself your hard earned money and go some place else to buy your furniture. Very disappointed.

Cindy was very helpful and she directed me to the 123 warehouse store to find what I was looking for and I purchased a sleeper sofa and coffee table there.

Very friendly well informed staff many selections to choose from. The price points are very competitive.

I first called and asked if they could order an item from a company they are a seller for. I was rudely told no and to come in and take a look at what they got.so I did. They have a nice size inventory, but good luck getting any good customer service. I wont waste my time stopping by there again.

Don has been selling me furniture for over 30 years. Last year we bought a new love seat and dinning set and this year a new King bed. Better prices then the other bed stores for the same product.

Wonderful store and help. Great selection of furniture. Very reasonable prices. Will be returning for more soon.

3 Saturday's ago (mid Nov. 2018) I purchased a very nice $1300 recliner at Hanson's, all electric, massage, heat, lumbar and recline unit. Once I got it home and in place and powered up, I noticed the Lumbar would not stay in the position I would set it to, made a few different attempts to get it to work and problem persisted. On Sunday (the next day) I called and let the gentlemen who answered know about my problem, it seemed like he did not believe me as he said you probably are not using the remote properly a number of times, I assured him I was (and I was) after this he did agree to have the person (theirs or the person they use) that makes house calls call me and set up a time to come by the house and check it out.

After 2 weeks of waiting for that call and of not using the chair I called again, this time the Woman I talked to did not know anything about my previous call or problem and could not see if I was due a fix it visit, however, did say she would have the person that does the home visit fix stuff guy call me and set up a time to come by. again! Well that was a week ago.

So after 3 weeks and $1300 for a high end chair that does not work properly I still have not received any calls or visits. The sales Woman that sold me the chair mentioned numerous times while I was looking at chairs that Hanson's "stands behind the items they sell" Well, I beg to differ, they do not! Glad I put it on my Credit Card as Will probably contact my bank and see about getting my money back!,, Update- Jan 10th 2019 someone came to fix (I thought) the chair, no he looked at it for 5 minutes, then told me he would have to order the parts and that would take 4-6 weeks Update- JAN 21st he came back installed new parts, and guess what? they did not work, he left and I do not know when he will be back.

Stay tuned. Update, repair guy came total of 4 times and still did not repair my chair, I did contact my Bank and was pursuing a purchase dispute, much to my surprise I then received a call from Don the owner of Hanson's, he offered to let me come back to the store and choose a different chair, which I did, they delivered it and picked up the lemon chair around the end of May 2019. I now have a chair i'm satisfied with after 6 months finally.

The prices seem to be very fair for the quality of the furniture, has a very large selection also. But I am taking the 2 stars off of what would of been a 5 star as the "tall" sales representative was following my wife and I around without saying anything. Gave off a very bad feeling and unwelcomeness to the store.

The furniture was quality and nice, we worked with Rick who was very nice and helpful. However some of the other salesmen we not very welcoming, and we felt so uncomfortable being in there that we had to quickly leave the store with our family and will not return.

I went in to the store today looking for several things. I felt like I was greeted like a family member. The furniture was extremely high quality, and it was different than other stores - they actually get some of their woodwork from Pennsylvania made in Lancaster from the Amish people who love there. I may be biased because I am from PA, but I just think that is amazing.