Mattress Mart

Excellent service at the store. Larrs was knowledgeable and friendly. We picked out the bed we liked and had it delivered to our new apartment. There were two delivery guys. The one I greeted at my door was extremely rude and unprofessional. The other one was great. I would have asked his name, but I didn't want to give him another opportunity to be rude to a paying customer.

Fourth mattress from Mattress Mart. They are our go-to place for mattresses. Our salesperson, Jeff, was very helpful. Walked our daughter through the different options. Gave her ample time to test them out. No pressure. Answered all our questions. Free setup and delivery was great and they took away the old one as well. Liked the fact that they are local and all their mattresses are made in the USA. In fact, several models made in Michigan. Highly recommend.

Needed a mattress and was able to buy one and have it delivered that same day. It was also, a Grand Rapids made twin mattress. My son has since slept well on it. We're most appreciative of the transaction and service given.

We went into the store only a half an hour before closing. We were a greeted immediately by Gus. He was juggling three different customers at once but somehow he managed to give his full attention to each and every one of us! There was no hard sale here, just a very informed, friendly, professional guy helping you get exactly what you need in a mattress! Needless to say we left the store with a wonderful bed and the best pillow ever!

A great local resource for mattresses. Sales rep was friendly, not pushy, spent the time to explain things well. The store has great options and high quality. Delivery was prompt and setup was thorough. I have purchased 4 beds from this store over the years and they stand behind what they sell. I highly recommend them.

My wife and i went in yesterday looking to purchase a new mattress for our son, and look at another for us. We were greeted by Guss right when we walked in. Guss was extremely knowledgeable and great to work with. We'll gladly come back again based on this one experience we had.

Went in looking for a firm queen mattress for our adjustable base. Guss was very informative on what mattresses would be best and also how to properly adjust our base for the best nights sleep. Thanks again Guss for taking the extra time to give us the best shopping experience possible. Much appreciated!

I can't tell you how much we love our bed. We had been in there last Nov so we knew which one we wanted. Called the store and spoke with Guss Morey, he was very helpful and professional, got my bed ordered and to me in less than a week. When I didn't care for the size of the boxspring I chose, he replaced it with a bigger one for a very small delivery fee. What a great experience. Thanks Guss!

We needed a new bed for our guest room - so we stopped in on a whim and met Guss. He had us try several models and did not try to sell us the most expensive bed in the showroom - but rather listened to what we wanted & pointed us in the right direction of what we "wanted." He was not pushy at all and the best part is that we had our bed delivered the very next day! We love the bed & we loved our experience at Mattress Mart!

Guss was very knowledgeable of his products and was an excellent salesperson. We never once felt pressured to buy anything. Great sense of humor too! Overall a very, very good experience and a lot of laughs! This is the second set of mattresses that we purchased from Mattress Mart and was quite amazed that Guss remembered us from 10 years ago. Thank you Guss.

We came to see what was available in a king sized bed. Gus was the salesman. We did NOT get a high pressure sales/snow job from him. He was classy, funny, and informed. We bought a mattress and had it delivered yesterday. I would HIGHLY recommend shopping at Mattress mart. I also like it is a local company instead of a big box conglomerate business.

Look no further - Mattress Mart is the best place to purchase a mattress in Southwest Michigan! If you're in the market for a new mattress and want to be in an environment that is no pressure - stop in and see Guss at Mattress Mart's Kalamazoo location. The Good: 1. We were immediately greeted with a smile and positive attitude by Guss. 2. Guss reviewed all of our options with us (I wanted a firm mattress) and made sure that both my husband and I were 100% satisfied with the choice we made. 3. Guss took the time to answer all of my questions (I had a lot of them) and made us feel absolutely no pressure when choosing the appropriate mattress. 4.

The pricing is lower than local competitors. 5. The mattress, frame, and metal center supports we ordered were installed by a friendly and knowledgeable delivery team! And they came in the time we agreed upon! The Needs Improvement: As of right now - nothing needs improving! Overall: A solid 5 stars! We recommend choosing Mattress Mart!

Would give 0 stars if possible. Sales men were friendly but failed to inform me details about the fraudulent financing company they use, acima: a company requires the bed be paid off in 3 months, and chooses the amount that is taken from my bank account each month yet conveniently takes out not enough to to pay off the bed in 3 months, then charges you double for the furniture.

I now have to pay almost $2000 for a $850 bed (which i definitely was not informed was a possibility). I was not given a physical contact to look over or anything. Not only that, they originally sent me a defective mattress and that had to be replaced. Will be filling complaints with BBB and my local consumer protection agency since the business is useless with helping.

My first visit to the Drake location, I have shopped mattress mart multiple times through the years. The manager was very helpful, allowed me to try multiple mattresses, helped me define what I really wanted and liked so he could show me similar mattresses for comparison. He honored a yelp coupon I had that he wasn't even aware of, checked the other store for inventory, and assisted me with an early pickup! Great experience! I've had a month of great sleep on it now!

Virginia was great! A total no pressure environment, large selection. Delivery and takeaway was seamless & professional. A highly recommended experience, a surprise but a great experience.