Pool City

Don't go here. 1 week before Christmas won't sell floor model Christmas trees (we were more than willing to pay full price for it), yet are completely out of stock of all trees except one. Horrible customer service, shop elsewhere.

My wife and I recently purchased a hot tub from this location. We looked at many other places including conventions, but Pool City had the best price and best service. Zack is great! He was very nice, knowledgeable, and available. Any questions we had he was happy to answer. He made the process so easy and very stress free. We really appreciate his help!

I love coming into this store at Christmas time and looking at all of the Christmas Decorations! They have so much stuff, it's almost like you're in a Christmas movie! I would recommend coming here and checking it out! You won't be disappointed!

My son's pool was treated for termites and he was in need of a new liner before winter. I called several stores who could not help me because of having none in stock. Not only did Mark Ray from Pool City on McKnight Rd. find me one, he also squeezed me in for someone to install it before winter. He took the time to talk to me for over an hour twice in one week. Awesome salesman!

Great service. Mark in sales did an awesome job answering all our questions about pool tables & ended up getting our business. Post sales support and follow up was excellent as well, much appreciated and highly recommended!

Poor sales and customer service. Ordered complete patio set in April. Mark confidently provided ETA of end of May and promptly took our deposit. We had to call for status in early June, and we were told that they were only waiting on the table. No update from the store, so we had to call for status again. This time, we learned that chairs are delayed until July or August.

So what happened to our chairs that they had? We had hoped for a different experience from Pool City because of the price premium. Perhaps they should sell what's on the truck. Missed expectations.

I recently purchased a Jacuzzi Hot Tub from Mark at Pool City. He was extremely knowledgeable and friendly. I felt confident that I made the correct choice. We have had our hot tub for over 3 months now and couldn't be happier. If you need to purchase a hot tub go see Mark!

Purchased a hot tub early spring and the sales person was great. The issues started when the service and delivery folks got involved. When it was delivered the front panel was broken. I was told they would order a replacement. I waited several months to get the replacement one. Each time I called I was given another excuse why they hadn't called me back.

I even called the store directly to escalate since service was not responsive. They kept promising the tech would call me back and he rarely did. They finally came out to replace the panel in july but the piece that was broken didn't come with the new panel. I was told once again they would need to order a replacement and I've been waiting another 2 months. Tried calling again this week and just kept getting a busy signal. This is the worst customer service I've ever had. Don't buy a hot tub at pool city.

I recommend shopping Pool City for your Hot Tub Purchase. Mark Ray helped educate my wife and I on all the features and benefits, pros and cons of purchasing and installing a new hot tub. Mark is very informative and was a pleasure to work with. We had questions concerning which hot tub to choose as well as where to install at our home. Mark helped from start to finish. Also the Delivery was very professional as well. Thanks Mark for all your help.

Pool City did a great job with our new hot tub purchase and delivery. Rob was extremely helpful in choosing the best product for our needs and showed us everything we needed to know to get it set up. Dave and his delivery team did a great job setting everything up and even trudged through 6+ inches of treacherous snow to get everything in place!

I would definitely recommend visiting Pool City. They offer a wide selection of products in all categories (pool, spa, billiards, patio, Christmas, etc.). I bought a Weber grill and a Golden Sleigh Christmas tree from Pool City over 5 years ago. I bought the grill from Adam, the store manager, and I bought the Christmas tree from Debbie, a sales associate.

Both were very knowledgeable about the products and provided great customer service. The Weber grill has withstood the harsh elements; I leave it out on my uncovered deck all year round and only cover it with a grill cover (also purchased with the grill) and the Christmas tree is still as beautiful today as it was when I bought it. I never had an issue with any lights or loose branches. Quality products and great customer service; I will definitely shop there again!

Great customer service and products - My wife and I bought a full outdoor patio set from Pool City about 3 years back. The manager - Adam -helped us find the right set, as well as a good deal on a Weber grill - He even threw in some grill accessories (which we were surprised to find when the products were delivered). A few years and a lot of use later, the furniture and grill have all held up great. Will go back.