VIG Furniture, Inc. is a wholesale center for home furniture inspired by European design. Our stylish merchandise combines timeless elegance, competitive pricing and quality craftsmanship. We represent the best European Inspired furniture manufacturers, many of them on an exclusive basis.VIG Furniture, Inc. offers a range of mid to high end contemporary, transitional and traditional home furniture that is recognized for its innovative design, functionality and, above all, competitive pricing.VIG Furniture provides wholesale furniture for interior designers, real-estate developers, furniture stores, and online retailers.
Follow us
Reviews (8)
Maggie A.
Feb 20, 2022
Vat T.
Oct 02, 2021
Lin T.
Oct 13, 2020
People please stay away from Vig furniture, La furniture, NYC furniture, and a few other names they by to keep selling damaged and returned items and blaming the freight company and expect you to go after the freight company. They always change office staff because workers can't stand their unethical business practice and always hearing complaint after complaint.
Their business bank account also changes often to where they want you to wire money to them. Once it's wired, you have to chase after them to release your order and they will do it on their own time line. Their customer service always have to lied to the dealers and consumers whenever there is an issues with the item received. They don't ever accept any damaged claim and you will end up with broken items or defective and never get your money back. I'm working with a furniture store and they have issues with Vig furniture for few damaged chairs and it's been over a year and they don't take care of it and you eventually tired of chasing after them so you give up. Other workers at Vig said they actually witness damaged items being shipped out to get rid of problems they had. Don't know how they are still in business.
Their business bank account also changes often to where they want you to wire money to them. Once it's wired, you have to chase after them to release your order and they will do it on their own time line. Their customer service always have to lied to the dealers and consumers whenever there is an issues with the item received. They don't ever accept any damaged claim and you will end up with broken items or defective and never get your money back. I'm working with a furniture store and they have issues with Vig furniture for few damaged chairs and it's been over a year and they don't take care of it and you eventually tired of chasing after them so you give up. Other workers at Vig said they actually witness damaged items being shipped out to get rid of problems they had. Don't know how they are still in business.
Eric A.
Jul 21, 2020
Just called this place for some help/service. Asking for measurements. The guy didn't feel like working clearly. His name was Hector. I asked him if I can get the measurements to an item not even to come buy and purchase the item and he was saying no we're not open to the public. I understand ur not open to the public I am not coming to purchase the item. I need the measurements of your own item to make sure it fits in my living room properly.
Kamran V.
Feb 28, 2020
Patrick K.
Jan 28, 2019
Where do I start. #1 they DON'T honor their warranty. #2 The could care less about the client and purposely DELAY. (It took two months of back and forth emails till they finally froze me out) #3 HORRIBLE quality control. Out of 8 chairs I received from them three broke and 3 additional are about to break and cracking. The legs are crooked or break (pic attached), nails protrude from the legs and the wood frame cracks and splinters. Do yourself a huge favor and click away.
Kai A.
May 15, 2018
I truly don't know where to even start with VIG. I mean, customer service is completely nonexistent. I purchased a bedroom set early this year from an authorized dealer in Las Vegas (where I live) but kept getting told that the bedroom set kept getting their production date pushed back. He was not told why my order kept getting pushed back and he was not given information regarding a general timeline (because of course a customer will ask for a general timeline for shipment and arrival).
He gave me VIG's website (which I knew about anyway) and said they're the company that makes my bedroom set. I called the customer service number listed on their site but I was hung up on twice before I even had the chance to explain anything but the third time was a charm. I inquired about the bedroom set, asking for a general timeline for delivery because I had purchased it months ago with no solid updates and the associate (who I would later find out is named "Vanessa") explained that it is company policy to not release that information to customers. What?
What company will not provide customers any information regarding their order? I told her the dealer was not given information regarding the bedroom set other than that production keeps getting pushed back and that was why I was calling. She told me to go talk to my dealer after I already told her that he wasn't given any of the information that I am looking for.
Her demeanor progressively got worse and with that, her professionalism and customer service skills. She kept interrupting me, even when I tried explaining the situation the first time around when she picked up the phone. That is terrible customer service in and of itself. I'm simply a customer who is frustrated by the lack of information being provided to me after making an expensive purchase. Is it wrong for a customer to reach out and find information regarding their purchase? Anyway, she kept telling me the same thing over and over that it is company policy to not tell customers information about their orders, that I need to instead talk to my dealer who should call VIG for me, and that my dealer shouldn't have even told me that my furniture is from VIG.
The logic in all this is beyond me. I kept telling her, then, to simply refer me to someone who may be able to better assist me and she said she cannot do that for me because of confidentiality. So.am I, the customer, supposed to be okay with giving my money over and simply fiddling my thumbs waiting for my furniture to just show up whenever? I think not.
The thing with retail is that the company must be able to provide customers with expectations, realistic ones, regarding their purchases/orders. They cannot expect customers to be complacent and just wait around without information regarding their orders. VIG seems to be in the wrong field of business if it is truly their policy to withhold information regarding customer purchases.
In the middle of my sentence, I heard a sound and then I heard another woman pick up the phone asking how she could help me. I was so confused, what just happened? I asked who she was and she said she was a manager (named "Areli") who overheard the conversation I was having with an associate. In that case, she should know exactly what I called for instead of having to ask.
She was worse than Vanessa and was in no way, shape, or form, understanding of where I was coming from as a customer. She repeated everything Vanessa said and then had the audacity to tell me that she wasn't going to stay on the line with me because I wasn't "listening." Anyway, I asked her for her name and after an awkwardly long pause said Areli.
I asked for the other associate's name and, again, awkward long pause and said Vanessa. I don't know if those are their real names but either way, I told both of them that they were unprofessional and had terrible customer service skills that needed to be fixed because that leaves a poor taste in customers' mouths when they should be professional representatives of a company. Also, one of them had the audacity to accuse me of being a liar and "making excuses." All I wanted to know was why the specific bedroom set I ordered kept getting pushed back and when I could expect to have the furniture arrive in the U.S. (if not Las Vegas).
This information should not remain "confidential" as customers should already be given this. Additionally, this information should be relayed to dealers who can, in turn, relay this to their customers. Neither of them couldn't even refer me to someone else because of "confidentiality" either. This practice does not build customer trust. I'd like to think that this is not actually company practice. Nonetheless, I strongly suggest, and hope, that Vanessa and Areli undergo major coaching to be better representatives of a company and that VIG work to maintain a better-working relationship with its customers/clients/dealers. Steer clear of VIG.
He gave me VIG's website (which I knew about anyway) and said they're the company that makes my bedroom set. I called the customer service number listed on their site but I was hung up on twice before I even had the chance to explain anything but the third time was a charm. I inquired about the bedroom set, asking for a general timeline for delivery because I had purchased it months ago with no solid updates and the associate (who I would later find out is named "Vanessa") explained that it is company policy to not release that information to customers. What?
What company will not provide customers any information regarding their order? I told her the dealer was not given information regarding the bedroom set other than that production keeps getting pushed back and that was why I was calling. She told me to go talk to my dealer after I already told her that he wasn't given any of the information that I am looking for.
Her demeanor progressively got worse and with that, her professionalism and customer service skills. She kept interrupting me, even when I tried explaining the situation the first time around when she picked up the phone. That is terrible customer service in and of itself. I'm simply a customer who is frustrated by the lack of information being provided to me after making an expensive purchase. Is it wrong for a customer to reach out and find information regarding their purchase? Anyway, she kept telling me the same thing over and over that it is company policy to not tell customers information about their orders, that I need to instead talk to my dealer who should call VIG for me, and that my dealer shouldn't have even told me that my furniture is from VIG.
The logic in all this is beyond me. I kept telling her, then, to simply refer me to someone who may be able to better assist me and she said she cannot do that for me because of confidentiality. So.am I, the customer, supposed to be okay with giving my money over and simply fiddling my thumbs waiting for my furniture to just show up whenever? I think not.
The thing with retail is that the company must be able to provide customers with expectations, realistic ones, regarding their purchases/orders. They cannot expect customers to be complacent and just wait around without information regarding their orders. VIG seems to be in the wrong field of business if it is truly their policy to withhold information regarding customer purchases.
In the middle of my sentence, I heard a sound and then I heard another woman pick up the phone asking how she could help me. I was so confused, what just happened? I asked who she was and she said she was a manager (named "Areli") who overheard the conversation I was having with an associate. In that case, she should know exactly what I called for instead of having to ask.
She was worse than Vanessa and was in no way, shape, or form, understanding of where I was coming from as a customer. She repeated everything Vanessa said and then had the audacity to tell me that she wasn't going to stay on the line with me because I wasn't "listening." Anyway, I asked her for her name and after an awkwardly long pause said Areli.
I asked for the other associate's name and, again, awkward long pause and said Vanessa. I don't know if those are their real names but either way, I told both of them that they were unprofessional and had terrible customer service skills that needed to be fixed because that leaves a poor taste in customers' mouths when they should be professional representatives of a company. Also, one of them had the audacity to accuse me of being a liar and "making excuses." All I wanted to know was why the specific bedroom set I ordered kept getting pushed back and when I could expect to have the furniture arrive in the U.S. (if not Las Vegas).
This information should not remain "confidential" as customers should already be given this. Additionally, this information should be relayed to dealers who can, in turn, relay this to their customers. Neither of them couldn't even refer me to someone else because of "confidentiality" either. This practice does not build customer trust. I'd like to think that this is not actually company practice. Nonetheless, I strongly suggest, and hope, that Vanessa and Areli undergo major coaching to be better representatives of a company and that VIG work to maintain a better-working relationship with its customers/clients/dealers. Steer clear of VIG.
Diane S.
Oct 26, 2016
If I could give less stars I would. Furniture paid for 3 weeks ago. Multiple calls to arrange delivery, which occurred today, mind you, they were only delivering from Vernon to Huntington Beach. Now wrong color delivered! No notice prior to delivery but luckily a workman was there. I paid for white glove delivery and I arrived just in the nick of time as they were leaving 2 queen bed sets in the garage! We were overcharged $591.00 and have been waiting 3 weeks for this to be returned also! They're prices are reasonable but definitely not worth the hassle!
