Creative Classics Furniture

I went to Creative Classics in a hurry. I am moving to a remote area in Alaska and the movers were coming on Monday. This was Saturday. In getting ready for this big move I had not been able to purchase dining room chairs that we were desperately in need of after years of using donated furniture. I walked in, looked around a little bit, and was then asked if I needed any help.

I told the gentleman I was looking for sturdy, Amish made, dining room chairs but I needed them this weekend. He said, maybe Monday: let's look at our delivery schedule and our inventory to see what we have available. So we did. They did have delivery time on Monday, but my moving company was coming on Monday morning. I kept looking but secretly wasn't sure Monday would work for me.

He introduced himself as Steve, the owner - along with his wife, who was also working in the store that day and helping other clients. Steve brought me over to 2 different styles of dining room chairs and had me sit in them. One was so comfortable for me. I loved it. We went back to the computer to see when we could get these delivered. This is where it goes from good customer service to AMAZING! Steve calls his son, who also works in the business, and they arrange for his son to meet me at their warehouse right then.

Even though the warehouse is closed on Saturday and it was his son's day off they knew I was moving and completely went out of their way to help me. I paid and met his son at the warehouse 30 minutes later. He had pulled out all the chairs from their boxes, urged me to inspect each one, and then repacked them so I could have them moved to Alaska. I was headed to Pottery Barn and Crate and Barrel next.

Creative Classics prices were comparable and they are a small, family owned business, selling Amish made - not factory made - furniture. I am soooo happy with this purchase. I'm moving but I hope this review will bring other people to the store. Creative Classics will be my first choice when we come back to the area. Thanks for your help Steve and Steve Jr.

We had a great experience ordering our couch from Creative Classics. The sales associates were very helpful, but not pushy. There was a long lead time on the couch from the manufacturer but when it finally arrived, it was worth the wait. The delivery crew was professional and friendly. I signed off on the couch and realized shortly after that there was a fabric snag on the arm and an imperfection on the leg.

When I contacted Creative Classics, they responded immediately and contacted the manufacturer to look into options. The manufacturer wanted to repair the upholstery and leg, which would have required us to surrender the couch. CC offered a couch to borrow during this time, which they would deliver. After more discussion, we really did not feel like going through such a process, during pre-vaccination Covid, for such small imperfections.

I suggested a small monetary compensation to account for the damage and CC issued us a check, for what we felt was fair. The customer service is top notch and would never be found at larger, big name stores. They came through even when the issue was with the manufacturer, not their company. We will absolutely return to Creative Classics when we need quality furniture in the future.

I really had an outstanding experience with Creative Classics Furniture. Everyone was outstanding from working with Melissa to selecting my item to Ann on providing regularly the status of my order (Due to COVID-19 delays) and Dan making sure everything was on route and timely. I am very happy with the final product. This is my second time ordering from Creative Classics.

I worked with Creative Classics over 10 years ago when I ordered our first bed when we first purchased our home. Creative Classics still has wonderful customer service even during the current environment with COVID-19 and the demand for furniture and home products being high. I am so happy I decided to reorder another bed tufted headboard and frame from them again. I highly recommended them to my neighbors and friends and will continue to do so. Such an amazing furniture shopping experience.

I was adamant that I wanted to support local crafters and was referred to Creative Classics by a friend when in search of a new dining room table. I found the one I wanted through Copeland, and ordered it via email with Creative Classics. In my email (and pandemic haze) I failed to specifically mention a glass top table. When the table showed up it was of course solid wood.

I signed off on the order sheet etc so really the blame is on me. Creative classics was so kind to not only order me the correct table, but to allow me to use the one that was incorrect until it would arrive. They refunded the price difference, and also my delivery fee! Simply amazing for something that was really *MY* fault. I absolutely will be ordering from them again.

Thinking maybe a new bedroom set next. Bottom line, don't hesitate to support this small business who in turns supports other small businesses with products that are made in the USA.

I cannot say enough good things about Creative Classics in Alexandria, VA. I live in a modestly-sized condo and I found Creative Classics had by far the best options for appropriately sized furniture. I ordered a sectional and I got what I wanted in dimensions, firmness, fabric and arm style - not what I was willing to settle for. Ann was beyond patient and gave me great advice.

I also bought metal-framed nesting tables and was able to select from a variety of metal finishes to blend with other metal finishes in the living/dining area. The delivery service was professional with an emphasis on safety during the pandemic. Try them, you'll like them.

Thoughtfully curated showroom focusing on high quality materials, craftsmanship, and designs that are compatible with the smaller living spaces of this area. The consultants are very knowledgeable and friendly. They helped us to design our living and dining room without pushing their own products. It was a great experience.

As a designer I have worked with Creative Classics for years. Their friendly professionalism sets the bar high and they consistently impress. Ann Hill treats each and every project, large or small, with patience and respect and is always a step ahead of the game in getting the job done. The delivery team is amazing - they are timely, friendly, very professional, and always go the extra mile to ensure an expert installation. I love working with the Creative Classics family.

Yes, the furniture here are expensive, but as someone (like me) who does research first, the prices in this store are lower compared to online stores. The quality is superb! You can easily tell a cheap furniture from other places to the high-quality ones you would find in this store. Customer service is excellent. I like the fact that the staff don't follow you around persistently -- they would just let you take your time.

If you ask questions, they would give you the best answer without even overly-pressuring you to buy (unlike other commission-based stores). I bought a Copeland bed in this store last year and it has even gotten better after a year (the wood stain matures beautifully over time). Nonetheless, there's a downside to visiting the store in person -- you would literally salivate at the sight of the fine furniture on display.

Oh I almost forgot to mention the muscular delivery guy (can't remember his name). When I first saw him I thought to myself -- if this guy wrestles with me, I would get defeated in less than a second so I will minimally interact with him. But I found out that he's super nice and I also learned that he is the son of the owner. Let us support this local family business. Indeed, they are truly deserving of a 5-star rating.

I can't say enough good things about Creative Classics Furniture. We worked with designer, Elisa, who nailed the scale of furnishings we should purchase for our condo. It was worth the wait of 10 weeks. All the furniture is made in the U.S. As an aside the owner, Scott who we had the pleasure of meeting one Sunday afternoon in the store, offered a chair from the warehouse while waiting for our furniture to arrive.of course we took him up on the offer! Great staff, local family owned and operated. A real treasure in Alexandria VA.