Clapper's

Been meaning to write this review for a while. I'd highly recommend Robb and Clapper's for your fireplace. I started out getting estimates from a couple other places and I wasn't overly impressed. The other companies wanted me to take all the measurements myself and didn't have any real knowledge about the efficiency of the units they sold. Robb (from Clapper's), on the other hand, came out a couple days after calling to take measurements and answer all my questions.

He was friendly and knowledgeable about efficiency and helped me decide on a Mendota. The installation went smoothly considering all the delays that many other companies are having. The fireplace has been great, looks beautiful, and still going strong after 3 months.

Robb installed two Mendota FV44i's in our home after another company lost our faith and we parted ways. Robb is professional, honest, does great work and is just a great person to work with overall. Knowledgeable about the products he sells and excellent on design too. He is a rare find so grab him if you can.

Robb is incredible! He installed a new gas insert for me in an old condo in Brookline. He was able to order me a custom surround to make the dimensions work with permitting requirements and work with my plumber who installed the gas line to make sure everything was done properly. He was extremely responsive, friendly, and very knowledgable. He went above and beyond in every aspect, even working with the inspector for the gas permit to make sure it was approved. Highly recommend!

Rob did an exceptional job with our project (updating of gas logs to new Mendota gas insert). He is a true professional and I would highly recommend. Thanks so much!

I bought a beautiful Mendota gas fireplace from Clapper's in 2015. I was very happy with my purchase and installation. Robb serviced the fireplace the first two years. When I called to have it serviced the third year, Robb never returned my call. I don't know why. It is very difficult to have a fireplace serviced from a dealer other than the one from whom you made your purchase.

I called Robb again this year and once again he never returned my call. I am very disappointed that he never has given me the courtesy as to why he can't or is unwilling to service the fireplace I bought from him. It doesn't make sense to me and unfortunately, it doesn't speak well for him.

Clappers installed a Mendota insert in our house few years ago. I called for service, and also to fix the freezing draft coming through in the winter (front of fireplace literally frost when sub zero outside). He did not show up. Thanks pal for costing me a half day of vacation. Called again and he said he did not make it because he lost my cell #. Scheduled a 2nd appointment.

And again he never showed up. Funny now that I think of it, how he pretended to double check my cell and write things down in his calendar and all that BS. Yes, he is that kind of person. Very much like another reviewer, I found out that having service done on a fireplace by another store is "not a thing" in Mass. I called En-R-Gy, Commonwealth fireplace and Natick Fireplace: "No Sir, we don't touch someone else fireplace".

What is this, the 1970s NY arbor crew? OK, so what do I do now? I emailed Mendota (no phone number) describing all this, and they send me an email referring me to Commonwealth. So, they don't care either. If you buy a fireplace from this store, just know that when this guy leave your house with the check, its the last time you will see him. And you will have to learn how to clean up the valve and adjust the pilot lamp, because apparently free market does not apply to the fireplace business, for some obscure reasons. DL

Our Lennox gas fireplace has been acting funny it goes off and on on its own. We have never serviced the fireplace in over 10 years. I found Clappers and read all the great reviews about Robb. He returned my call promptly and scheduled the appointment. Robb was on time for our appointment. He cleaned the parts, cleaned the glass and painted the top that was peeling due to the heat.

He said it must not have been treated with heat tolerant paint. He made sure all the rocks were set properly and added additional embers. It looks beautiful and brand new. I also asked about a remote control. He happens to have one handy and installed. Robb was very professional and I would highly recommend him.

Mendota fireplace wouldn't start (5 years old) - Rob came as scheduled (even a bit early) and found board needed to be replaced. Had it in his car and fixed up in less than an hour. Very professional, pleasant and even cleaned the glass so it looks like new! - Thanks!

Amazing service! We needed our gas fireplace repaired, and after a different shop in town went silent on us, I contacted Clapper's. Rob was able to come out within a few days and fix our issue quickly. Besides being efficient, he's also a really nice guy. I was having trouble finding our fireplace remote, but holding a newborn so I couldn't dig through boxes. Rob came down to the cellar with me and helped me find it, while being very respectful of our home. Highly recommend!

Robb was great to work with. He made sure all work was done properly; great communications, he and his people were always on time for any appointments, and he answered all questions and made sure we were comfortable with the use of our new fireplace - which looks and works great! Very easy to work with.

Robb has serviced our gas fireplaces in two different homes. Our first fireplace, a Mendota, would constantly die after a few minutes of operation. The original dealer was unable to fix it, and it remained a mystery for a year until we found Robb. He quickly diagnosed the problem, and then re-designed the chimney components to fix it. Our new home came with a Majestic brand fireplace.

Though it's not a brand he normally supports, we didn't want to work with anyone else, and he has done a great job with maintenance and repairs. He's reliable, responsive, and cost-conscious. Highly recommended.

Great selection and even better service. So happy we discovered this small but highly reliable business!

Saved us $1,000's by helping us upgrade the front of our fireplace from the outdated 80/90's look. Robb is awesome - super friendly and a pleasure to work with. Highly recommend to everyone.

Great service, on budget, and Robb stands behind his work! Highly recommend Clappers.

I have been a customer of Clapper's since the early 1990s when it was in Newton. Purchased Teak outdoor dining set that I finally just gave to a family member. It lasted all these year and then some. Robb has now been installing and maintaining my 3 gas fireplaces. His work is perfection. Robb is always always responsive, on time and efficient.

Above all he is reasonably priced for the time and effort he gives a job. He takes great pride in his company and takes good care of his customers and his products are the very best. Thank you Robb for your dedication to your job and to your customers.

I did not even get my fireplace at Clappers. I got it at Black Magic Fireplace but they were so awful to deal with, when I had a problem, I did not want to go back to them. I needed help. I called Clapers and they walked me through what I needed to do over the phone. Amazing customer service.

Robb was super. Very easy to work with, and aims to please. We had an old gas log set in the house we bought. It was inefficient and the remote had been broken for a while. We upgraded to a new Mendota gas fireplace. I am quite picky about the final look of things, and Clappers did not disappoint. A custom made black steel surround was part of the price. Great job. We have loved the fireplace this winter.

First class in every way. Our ignition switch failed and they came out the next day to service it. Honest, skilled, and transparent service. The place to go for accurate advise when purchasing or servicing these units. No hype or slick salesmen like the shops on the main roads but rather old world reliability you can count ont

We finally decided to convert our wood burning fireplace to a gas fireplace insert. I did as much research as I could but there was not a lot out there that was meaningful. We listed all the places that sold inserts within a 15 mile radius and went to visit them. Some looked good and others not so much. Our last stop was Clappers and boy were we in for a treat.

By the time that we left, Robb had answered all of our questions with a casual expert voice. One more day and I researched the Mendota insert line and found it to be the finest available. Robb came to our house for the measurment and again in his casual expert voice gave us some great suggestions including a custome face for the fireplace. Within 3 weeks Robb and his crew installed our beautiful and functional fireplace. Recently, our 1st floor furnace needed repair and it was broken for 1 week because of a factory part needed. The Mendota fireplace insert heated our first floor with no trouble. It was hard to tell that we did not have a working furnace. FANTASTIC!

I found Robb through a contractor who did a lot of work in my home. I'd gone to a few showrooms and made a few more calls before reaching out to my contractor for a recommendation. I was frankly scared by the lack of knowledge of people selling these things. Not ONE asked me for the dimensions of the room I was looking to install in, and given that it was a small room with very low ceilings, I was nervous about installing a large unit.

When I called Robb he had a job a few towns away the next Saturday and offered to stop by after. Very impressed. None of the others would come to my house until after I made a decision. Robb provided great service and I've been very pleased with the product. Two things, I wound up using my own plumber who is certified to do gas work and I highly recommend you get someone you trust to do that.

When I expressed my concern about gas explosions, he told me most of the problem come from the way people install it and materials used. Second thing is that everyone else I spoke to recommended an electric component to circulate the hot air - no question. Robb told me my room was so small he didn't feel I needed it. I don't. Saved me several hundred dollars.

We started our search asking people in our community who had a new fireplace insert installed. Were they happy with the product, vendor and service? Sadly nobody replied with an overwhelming endorsement. So we expanded our search to companies outside our area. That's when I found Clapper's on Yelp. Robb came to our house; we went over the brochures, he measured our fireplace and scheduled the ONE DAY INSTALLATION.

On installation day we had the beginnings of a 2-day snow storm. Robb coordinated the plumber, electrician, and high wire acrobat (who climbed to the very top of our chimney). We did not need to subcontract anything. All details were handled by Robb. When our insert kit arrived (short one light bulb), Robb announced he had to go out and get one. We pleaded with him to drop the bulb off on a day he would not be risking life and limb to drive through this snow storm.

He returned the following day and completed the job. We are pleased with the product, the service and Robb. Check how cheap I am with giving out a perfect review. He's that good.

Clappers is terrific. We were in the market to replace our fireplace doors and stopped by the showroom in Sudbury late one Saturday. After visiting some other fireplace showrooms it was a no brainer to purchase our beautiful Stoll doors from Clappers. Robb's focus and attention to our needs was obvious throughout the process and also his price was very competitive. Clapper's great service, delivery and product line exceeded our expectations.

Robb came to our home several times to check the site before installing our gas fireplace insert. He helped us understand how the process would work and what to expect from N. Grid, plumbers and inspectors. When he did the work he was quick and clean. His plumber was fantastic coming out on a Sunday to hook us up.

Robb did an awesome job on a Valor gas fireplace two years ago. Since then, I've referred him to several friends and two others also got fireplaces through Clappers. We're all incredibly pleased. I live in Cambridge and went to Robb after the two closest fireplace dealers showed zero interest in my business, since they seemed to get plenty of business just by having a nice location. So, I bucked the curve and reached out to Robb in Sudbury.

The product is the same product, but the service from Clappers is from another dimension of customer support. He always answers my calls, or calls right back. I've asked him questions throughout the time since I've gotten this fireplace, and he's always responded immediately and never even tried to charge me for the help. But most telling, he's always trying to come back to make a housecall and troubleshoot on the spot.

I mean, whenever I ask him a question, he always offers to drive over and help you in person. Really the best service, period. And the fireplace I got from him is as great as he said it would be. I felt compelled to write this review after I just now saw Clappers' mediocre Yelp rating. I just can't stand to see Robb with such a low overall rating.

He was one of the last people I dealt with at the end of a massive gut rehab, and among all the vendors, contractors, and sellers I worked with, he's one of the best, hands down.

I build luxury homes and have tried many gas fireplace companies. Clappers is simply the best in the Boston area. You receive personal attention from the owner Robb along with his very efficient and detail oriented installation guy Wes. This company is a pleasure to deal with and I would recommend them without hesitation.

I have removed my previous yelp as this company has deserves to have a rewrite. After my yelp they reached out to me and corrected the problem very graciously. I am pleased to say that I would recommend them to a friend.

Robb and his crew are super. First, he always has his cell phone. If I have a question, even on a weekend, he is there. Our fireplace is beautiful and they took care of everything, beginning to end. I didn't have to hire a plumber or electrician like you do with some of the others.