Tri County Hearth & Patio Center

Daniel and Clayton where very helpful and made sure all my questions got answered during the grill installation

Tri- County and all of its staff are top-notch professionals. From my purchase to my final payment to my installation I cannot speak highly enough about this company. I love my new fireplace insert it was a seamless process except for the waiting for the product to arrive ( which was due to the pandemic). The staff was courteous keeping me informed and didn't mind my weekly calls to see where we were in the process and if the product arrived in the store.

The installation team came to my home set the product up installed it and gave me instructions on how to operate it they were both professional courteous and respectful to my home. Great company kudos to everyone involved!

The salesman Glenn Jolie was very informative and helpful. The prices weren't as bad as I expected because everything has gone up. I would shop there again.

Mike and Shawn came to my home to install the fireplace insert, they both were friendly and approachable. They made sure I understood how to work the fireplace insert and even told me if I had any issues that they would come out to help me out. I surely recommend this company and the guys and Tre came out also and was friendly and approachable! Thank you guys!

Technicians were great. When an error in installation was discovered, Eric and his assistant did not hesitate in returning the next day to ensure that our fireplace was installed correctly. Additionally he demonstrated its use with pointers in using/adjusting the heat and to detect necessary maintenance. Our fireplace is keeping us warm and toasty!

Chris Spence is very customer friendly and knowledgeable about the various products being offered. I would recommend you visit and ask for Chris when researching or buying chimney inserts - gas, pellet or wood.

Not a very large place and selection, but it's a nice store and good customer service.

Very happy with the looks of the gas fireplace and the installation work went flawless. We would recommend Magic Broom and TRI County Hearth and Patio to anyone seeking a good product with great installation

Tri County Hearth and Patio has the worse customer service ever and they do not honor their contract. I made a purchase that turned out to be defective and when I tried to exchange the furniture they first said yes but after over ten calls to the owner of the of the business, Rona, they refuse to honor their contract. The product was under warranty so the contract should be honored.

I would not recommend them to anyone. I will be contracting the Better Business Bureau (BBB) and report this company. I would not recommend them at all. Do not let them scammed you like they scammed my family.

Bryan and his colleague arrived on time and were very professional. They addressed my concerns/questions. They completed the job in a timely manner and gave a clear demonstration of the operation of our new fireplace. We can't wait to "fire" it up for the first time. Thank you!

Update as of 3/19 Mr. Joshua Kelly issued a full refund and apologized for the miscommunication. He has salvaged the years long relationship which my father wants to continue. It was a big misunderstanding but what matters is making good and taking care of your customers and he did! Dave sold my father a part and charged his visa card. On the receipt he wrote MasterCard with no reference information to confuse my father.

He then cancelled the order. When my 83 year old father went there to check on the order during a global pandemic, Dave said the refund was issued. I called several times and he lied balled faced every time. I had to contact all of my father's card companies and found the charge but NO REFUND! I disputed the charges and will be bringing formal charges for this theft! Seniors are very sharp. My father knew this situation was off. STOP ABUSING YOUR CUSTOMER! STOP STEALING AND START SERVING

The service guys were great, however, the sales and service supervisor were not. They have given me three different prices on my final install. Service tech said one price in which I signed, but store is trying to charge me over $300 more. Stay away, pay extra for some other installer to travel. More to come.

Hello Tri County Hearth and Patio, Today, both of my fireplaces were serviced by Will & Justin. They both did a phenomenal job. Both Will and Justin were extremely professional and very knowledgeable. I always have questions and they addressed all of my concerns. They are AWESOME! Both fireplaces are working great! Also, the fireplaces look better with the embers. I noticed that right away.

Great selection of all things summer outdoor decor for the home. The quality here is greater than what you would see in some large flagship stores. A little pricey but the salesman was willing to give some discounts. We went mid summer. So if you are willing to spend for quality or either catch them on a good sale you will find some great finds.

Chris, Mike, and Dairen did a fantastic job with the removal of our old wood stove insert and installation of the new insert and chimney liner we purchased from Tri County. The guys were on time and ready to work. They were very considerate with making sure to keep the house clean and protecting my home from damage while they worked. The guys were very efficient in getting the work done.

In under 2 hours everything was completed, clean, and a fire burning in my stove. Their knowledge, work ethic, and customer service was very much appreciated. To top it off we LOVE our new stove. Thanks again!