Penland's Furniture

Penland's customer service is absolutely ridiculous and worst I have ever been apart of. I ordered a bedroom set in February. Four months later, delivery guys showed up and my dresser was not on the truck and was told it was damaged. Absolutely no communication from them until the driver just didn't have it on the truck. Additionally, my bed frame was not correct and the drawers were broke as well.

After waiting this long all I have is a nightstand. No communication was received again and now I sit here with no dresser and a broke bed frame for who knows how long. They pretty much hold your money hostage and don't care about what happens to the furniture because they already have your money. When I called to discuss option, attitude from the lady that answer was given to the extreme.

No compensation for inconvenience they have caused was even offered. I never even got a apology. Absolutely will never recommend and use them again. They don't even deserve 1 star.

Very disappointed in post-sale service. My mother has ALS, so 3 months ago paid nearly $1,000 for a lift chair. It's not a piece of furniture, it's a medical necessity. It stopped operating with her in it. Had to call fire department to get her out of the recliner and into a wheelchair. Called Penlands several times. First time told no one of authority was there who could help me, but they would call back the next morning. Got no call back.

Several times asked for a replacement or loaner until her's could be repaired. No for an answer. Now she's stuck in a wheelchair until repair parts get here in 7 to 10 days. This is not what I expected from the Penlands.

The wife dragged me to every furniture store in town before we tried penlands. she finally found a table she liked and man the price difference compared to the other places we went was huge. we'll only be shopping here from now on.

We found exactly what we were looking for and in just a few days it's in our home! No pressure sales, great prices, very nice people and friendly and professional delivery. I look forward to going back.

AWFUL! I would never order furniture from this place again. 1. No hardware for dressers delivered to me. Hardware on 2 drawers. Delivery guys said I would just need to go to Lowes. seriously?! 2. Four pieces I ordered that were absolutely necessary for my home were not delivered AT THE TIME OF DELIVERY. Sorry? I was standing there confused why I didnt have a bed I needed to sleep in THAT NIGHT.

They said the peices wont come in for 3 more months. Excuse me? No one could call me to tell me this prior to the delivery? If I had known this, I would have ordered something else or went elsewhere. I had to stay in a hotel. THANKS! 3. Called and the women who answered could care less about my concerns and said there were no other options available.

I literally had no king bed. Really? Nothing you could do? She didn't care. She sounded annoyed I was calling to voice a complaint of the total mishap that occurred. I drove down to Davis Furniture and had ALL of my issues resolved within an hour. Avoid Penlands. They don't care about their customers.

Went in to check out some furniture, better prices than some other stores, delivery included! Holly was very helpful!

Excellent and mindful service that is reminiscent of what I only can imagine shopping used to be like long ago. You go into the store feeling much more than just another consumer buying a piece of furniture, and are recognized as a person and/or family with needs and wants. The atmosphere is one of dedication towards providing great furniture at a great price- rather than a focus on the smoke and mirror display of showmanship to drive up profit margins. There is no manipulation tactics here! Just excellent service with quality and well priced furniture. I would highly recommend!

Zachary gave us excellent service! We found the perfect furniture for our living room. Great prices, selection and delivery. The delivery guys were professional, prompt and so nice! Check out their warehouse down the road also!

Terrible customer service. Most of their stock comes from Ashely Furniture, and at Ashley they'll do a price match and their customer service is great. Penland's gave me the run around for months and were awful to me. Ashley has quick, reliable delivery, and are willing to support their customers in any way they can. I don't know why anyone would shop here.

Everyone from the sales experience to delivery was exceptional. Cody and Jonathan delivered our queen mattress bed system to a mountain house down 3 floors. They set everything up seamlessly, and we're exceptionally helpful and friendly. Definitely asking for Cody and Jonathan on our next purchase.

1-Year Warranty is a joke and communication is TERRIBLE. We purchased our dining room set less than a year ago, and the top has already started to come off across the entire table. We called about a warranty fix/replacement and after a month of calls and failed call backs they are telling us it's our fault. They told us we must be using chemicals and it's our fault the top is coming off.

We only use Norwex rags (meant to be used without chemicals) and have pads for hot dishes. This is clearly a defect they don't want to deal with. We expected more durability from a dining room set that was over $1,000. We were under the impression that this was a nice, local, family run company that we would be supporting. Somewhere we could call and have a personal touch if we had any issues, but Penland's does NOT stand by their product once it's out the door.

I told them I was frustrated and it did not feel like anyone was on our side for the warranty issue. When I asked for a manager to call me back, I was told "I can take your number, but I doubt you'll get a call back". So I guess the next rooms we furnish won't be with furniture from Penlands. Edit: Since I can't reply to the business response, this isn't the first bad review that mentions issue resolution and poor communication. Yes, you are the middle man, also known as the retailer and the entity responsible for the sale of the product as stated and without defect.

The warranty request was one sided and no due diligence was done to consider defect. This tells me you don't stand by your products and are unwilling to take the extra minute to push for a solution. However, when we walk through the show room, carefully finding a dining set that will fit the needs of a young family, don't give the security of a "manufacturers warranty" that holds no water.

This right here is just poor business and really unfortunate. We used to love coming into your store, but we learn a lot about a business by the way they treat their customers when money isn't being exchanged.

I have personally been shopping with Penland's for years. Having lived in 3 houses over the last decade they are my go to for my staple furniture and always outfitting my homes in style. Prices simply can not be beat! Professionally I am a realtor and have used Penland's for staging. The staging consult really understand the depth of each home and the appropriate style to bring the home to life. Overall great experience!

I love Penlands! We purchased our garden bed here a little a year ago. I have been longing for a sectional and wouldn't consider even looking any where else. I was so happy to get a custom sectional ordered this week. If I had to select it all on my own, I would still be there. I cannot thank Ashley enough for her help in assisting in my choices of sectionals; for size, polyester count and then colors and patterns of the fabric.

She was so knowledgeable, professional and kind. A pleasant experience that I will never forget. I look forward to shopping here for all of my furniture needs. Not just for the beautiful and quality of the furniture, but for the smiling faces that greet you as you come in the door. Thank you Ashley and Penland's Furniture!

Lovely shop. Lots of stuff to choose from. I love supporting local businesses with good quality furniture.

We recently built a home at the NC coast and during the construction process we were becoming furniture store weary. So much to look at. We decided to visit Zach at Penland's Furniture and see if he could possibly take care of us. He was more than willing to help even with a delivery location that was 5 hours away. We purchased very comfortable Kingsdown mattresses, Magnolia Home and IFD bedroom pieces, and Rachel Ray sofas and Craftmaster swivel rockers along with many other items for a 5 bedroom house. Having one delivery made the move-in a breeze.

Everyone we worked with at the store was super friendly and willing to go the extra mile with ordering our pieces and pulling out the fabric samples. The nice thing was knowing that I did not have to go out and double check prices everywhere because Penland's has always been super competitive. All we had to do was just add it to the list. We send all of our friends there! Thanks for the great experience!