Rockridge Furniture & Design

I'm excited to work with Rockridge Furniture again! I helped my mom select furniture ten years ago. It's held up beautifully after all these years. I just got off the phone with John. It's so refreshing talking to someone who is so experienced, professional and pleasant when it comes to furniture and design.

I recently purchased a high quality Stylus sofa at Rockridge Furniture. I am pleased with the stunning beauty of the item, the prompt same-day delivery, and the help I received from charming Shelley. I believe they stand by their products and will happily deal with any problems that might crop up.

I had a wonderful experience today while shopping at their new Claremont ave. location today. Love my new couch. Nice people! Great products and prices!

Found a great corner console on Wayfair. Tracked down local vendors and found Rockridge Furniture. I expected to pay a bit more, but their price was about the same, including delivery (across the Bay) and set up! Rissa is great with customer service, and the fellas that did delivery and set up were SO nice and professional. Could not be happier supporting this local business!

I had great customer service from Shelley and John - I was unhappy with the construction of a chair I ordered, and they took it back so I could order another chair from a different manufacturer. They were very patient throughout the process and made sure I was satisfied with the new chair.

My husband and I recently visited Rockridge Furniture in Berkeley to buy a sleeper sofa. We found John to be extremely helpful. What I really appreciated were his sincerity, depth of knowledge about his products, and his flexibility about our wish to think more carefully about fabric style and color before making a final decision. Never once did he pressure us to make a quick purchase; nor was he rushed about attending to our many questions. Even prior to our store appointment John had answered many questions via text. Terrific customer service!

John and Shelley were super helpful in repairing our American Leather Sleeper bought at their store. Getting things fixed can be tricky especially with a complex mechanism, but Billy, the store's seasoned repairman, replaced the faulty part almost immediately. It's hard to find such skillful and responsive customer service. I highly recommend Rockridge Furniture!

We purchased a new sofa and chair right before SIP began. Leann Sebastian provided wonderfully professional guidance in fabric choices and understanding what our needs were to come up with the best options for us and our home. Highly recommended!

I will preface with the following: ** I needed a new, supporting couch moreso with every passing week and eventually, every passing day, as my old one had a support spring that had snapped under one side of the middle cushion-- leading to a "sinking in" that put a rational end to its use.** During the weeks of struggling to find an open furniture store during the pandemic-related limitations for businesses, even, I stayed local in my web-search and fortunately came across RRF&D, a short walk and train ride from my home, making delivery more convenient and timely 2 days later. John was prompt with his communication to set up a time to fit my schedule for both, in-store and ultimately, delivery.

Roughly an hour later upon entering, with a little "homework" helping on my end and his good range of inquiries, I had a 100% polyester Diaz-brand couch more comfortable than I may have originally selected upon aforementioned web-searching! Living in a 1-bedroom apt and medium living "area", I was not thinking too large in regards to size. I also chose to shop at RRF&D at first, because of the convenience of staff to be able to haul away my old one to recycling/other for a very reasonable price.

After a long day and one after that to follow, I found that upon sitting and lying down, my investment for all combined is worthwhile! Great service on John's end with no pressure to me as a customer while in-store. I am most content therefore, that I supported a local business, during these times.

Great service, product is exceptional, I purchased a couch bed and our visitors claim is the most comfortable bed they have ever slept in. I highly recommend this furniture store for all your needs.

This was our second purchase from Rockridge Furniture and Design. We bought a custom dining table and chairs. John gave amazing customer service, thinking of things my husband and I hadn't considered. He didn't pressure us and let us take our time on making a choice on color, style, and size. Also, the delivery man was professional, courteous, and gentle with our home while assembling the table and chairs. An absolute pleasure all around!

John showed me around the showroom and is a wealth of information. They carry some great brands (lee industries, American leather, stylus) and will definitely come back.

A few years ago we bought a great sofa bed here that guests love, as well as a lovely living room sofa with wooden Craftsman-style frame (wooden arms that the cats can't scratch up). We recently got a big coffee stain on one of the cushion covers, and it was difficult to remove the cover as the internal foam was so tightly packed. We needed three passes at the dry cleaners but the stain came out OK. John at Rockridge Furniture patiently helped with removing and putting the cover back on, three times! Very helpful people and I love the furniture as well as the service.

I am way tardy in writing a review of Rockridge Furniture and Design. I have so many pieces of their furniture, a wonderful new rug which doesn't shed! Shall I mention more purchases-why not? TV stand, bedside table, smaller sofa, and wonderful recliner chair that swivels and doesn't look like a tank! John, the owner, is helpful with "Have you thought about" questions which are useful, in addition to setting down voluminous sample books for me to peruse-a very calming influence btw.

I think the prices, although high, are fair, given that if anything should go wrong, he'll take care of it (in 10 years, no problems!) Plus, it's a nice store for wandering or being specific-all employees have been with co. for years, know the products, are creative in their solutions. This is my go-to store for furniture, accessories, and design; online just can't compete. Thanks, John and team!

We ordered a sofabed from Rockridge Furniture. From the moment we walked in the store to buy an American Leather sofabed, we received nothing but the best service. Leanne took at least an hour to explain how it works, to help us choose the size, style and fabric. The delivery and assembly by Billy were very simple and at our convenience. Rissa was also extremely helpful organizing the delivery and getting us assembly and disassembly instructions. We strongly recommend Rockridge Furniture!

We found a beautiful coffee table at this store but was visiting from LA and could not purchase. The VERY kind owner and their dog offered to email us locations in LA that carry the table. He followed up at not benefit to him and we appreciate the help!

My mother recently purchased an 8' x 10' rug from Bibiana and John at Rockridge Furniture. The rug sample she selected was displayed among many samples showing one design, however, hers actually showed two color choices of the same carpet. She thought that the carpet had both colors, not just one. The carpet delivered was very different from what was represented to her. Rockridge Furniture & Design charged her almost 40% for a restocking fee.

On top of all of this, we believe John committed sales tax fraud by charging sales tax on "his time." There is no such thing as VAT (tax on services) in California. John is extremely rude and unkind. Please make your large purchases from more established companies with better customer service.

Leann at Rockridge Furniture and Design is a true pleasure to work with. Besides being funny and perky, she has the expertise of a first-class decorator and knows how to work within a budget. I am so pleased with my new couch with chaise! It was a real energizer to the entire room! Leann is not afraid to give directions but also allows you to decide in the end.

Very affirming! Her color sense is amazing! Yes, Rockridge Furniture may end up being pricier than certain Swedish prefab stores but honestly, the quality is worth it in the long run. This is the third time I have made a major purchase at this store and I am so happy I did!

I love this store! I was walking along College Avenue and I saw a chair I liked. John, the owner, was very helpful in finding me another chair in the same color. Now I have 2 chairs that are perfect for my Craftsman home. All was easy as can be. They have a great selection in store and access to a variety of rugs, furniture and accessories. Leanne can help coordinate your design project. It is wonderful to have a quality neighborhood store with long history in the area.

We went here especially to buy an American Leather couch as we had slept on a friend's and found it to be the best convertible couch we had ever come across. It rocks it in comfort, fashion and practicality. Leanne was a huge help in explaining our options of size, color, fabric, mattress types, and design. She knew all the details like the back of her hand and was thoughtful and patient as we mulled over what would work best for us.

I felt she continually had our best interest in mind and that that allowed for a smooth and confident purchase. The couch was delivered and set up in swift fashion and we (and our guests) are very pleased with our purchase!

If I could give this place 0 stars I would. I am extremely disappointed with the service I received here. I am currently working for the Oakland Wine Festival and I came in the store to leave some flyers. When I walked in I was confused as to where the main desk was so I asked a saleswoman that was sitting on a couch assisting someone else if there was a desk anywhere.

She proceeded to telling me that "there are clearly desks all over the store". I decided to ignore the rude remark and then told her I was there to leave some flyers and I was looking for somewhere to leave them and she told me to go to the back and look for someone else in a very rude manner. I was appalled by the way I was treated in there. Would NEVER recommend this place to anyone.

My husband and I purchased an American Leather couch from another store. We had problems with the cushions (this model has been discontinued), and after several attempts by the company to fix the problem, American Leather agreed to replace the couch with an improved model and called on Rockridge Furniture and Design to help us. John, the owner, and his team were extremely kind and helpful. John contacted us the same day he heard of our challenges and scheduled an appointment that same weekend.

Everyone was extremely patient while we weighed out the pros and cons of each design option, debated over fabric colors, and all the rest. They were welcoming of my two kids, who were very excited to try out all the chairs and try to talk us into choosing purple upholstery. John and his team were not making any money from the time they spent on this replacement couch, and yet they treated us like their most valuable clients and were personally invested in making sure we were happy.

In the end, we wound up buying two small tables and are considering coming back for a beautiful reading chair that caught my eye. This store has beautiful furniture and kind, knowledgeable staff. I am very grateful and would not hesitate to come back. Good businesses like these are hard to find.

There is something strange about this place. I went in to buy an American Leather sofa bed. The woman who took me through to see four models and explained all the product features was extremely knowledgeable and had impeccable taste. I told her that I was ready to buy a sofa, and then asked about the delivery time. This was when it became very strange.

She told me that it would take at least 10 to 12 weeks. I was willing to pay $300 for a rush order, but then was told with a rush order it take 30 days for the sofa to arrive. She wrote everything down on a piece of paper. I put down a deposit for $25 to take some fabric swatches home. On the piece of paper she gave me, it says that Americans Leather Sofas guarantees 30 day for their regular delivery.

I then went to Montclair to ask another American Leather vendor about the exact same sofa. I was told: 30 days for regular delivery and $300 for a rush job that would be delivered in 18 days, which did not matched up with what was written on the piece of paper given to me in Rockridge. I ordered my sofa there instead. I went back to Rockridge Furniture to return the fabric swatches and explained that I was not going to be purchasing a sofa because their delivery time was too long.

The woman just smiled and nodded and took my swatches. I don't believe she wanted my business and I believe the store is doing some strange things with the pricing. Update: A friend just brought to my attention the response from this establishment to my review. In reviewing the responses from this establishment to other complaints like mine, there appears that there might be a pattern of intentionally denying service to customers who might comparison shop. Additionally, I had neglected to mention that I had told their sales representative as soon as I came to look at their sofas that I was getting surgery for breast cancer and that this sofa was needed for my mother who was coming to care for me.

The owner at Montclair sofa distributor was great and told me what was the standard delivery policy for American Sofa. The response from this Rockridge distributor posted to my review makes it clear to me that this store was assessing a surcharge for my delivery because they labelled me, someone who was facing major surgery a "loser". I am lowering my review to one star since this owner to attack my character instead of address their questionable pricing practices.

I was with one of my friends and we walked into the store to look for pillows for her room. We were 10 seconds into walking to the pillow rack, when one of the workers walks straight up to us and asks us what we are doing in here. We told them that we were looking for pillows and she basically said to leave because she thought we were too young to buy something. I found that rude because she was discriminating against our age. #asianlivesmatter #lostacustomerforlife

5 Star service! Kind and professional sales team and helpful customer service! I bought my bed from RFD and I love it! Best piece of furniture I ever purchased!

We have worked with several of the staff at this lovely store, and have been completely pleased with the knowledge of the designers and the customer service. On separate occasions, designers Hatty and Leanne made great recommendations on how to incorporate various pieces and colors into both my partner's and my style preferences, and the final results have combined our tastes perfectly.

Most importantly, store owner John demonstrated superior commitment to customer satisfaction when a custom-ordered piece did not turn out as we expected. He and Leanne worked with an upholsterer to get the piece redone to our liking and in short time. We are quite pleased with the effort and the end result turned out beautifully. We also really enjoyed chatting with John and hearing his stories about how his family began the business decades ago, and how the Rockridge neighborhood has evolved over time. It is a pleasure to support quality, relationship-focused local businesses such as Rockridge Furniture & Design.

I was forever rearranging furniture never finding a solution for our oddly sized living room/dining room space. I visited RF&D to discuss the possibility of a new sofa. After showing Leanne a couple of photos of our home she suggested she visit the space. I am so glad we took her up on this suggestion. For a very reasonable price Leann visited our home and a short time after her visit she sent us three different designs to choose from.

She found a solution that we never would have come up with and it was perfect. She understood our issues with children, pets, a budget and included all of these factor in her suggestions. She made suggestions for furniture based on our overall needs. Now, months later we are able to sit back and appreciate all of the changes we made based on her suggestions.

Small suggestions, things that were easy to change have made a huge difference in allowing us to enjoy our home. Seemingly little things like how to arrange picture frames on a wall or mantle are huge because I admire those changes on a daily basis. The collection of big and small changes we made based on her advice have made the biggest difference.

Our dining room table didn't accommodate the right number of people in a comfortable way, now it does. Both rooms feel bigger and look great. Leanne is brilliant, nice, fun to work and so smart when it comes to design and I'm sure a lot of other things. She is really great to work with. I am so glad we met her and I am so thankful for her help. I highly recommend working with Leann.

Rockridge Furniture has provided many pieces for our house over the years including an American Leather comfort sleeper, a fabulous deal on a wooden file cabinet (winter sales, don't miss out!) AND our famous "Purple Nest" (round love seat). Leanne is knowledgeable, helpful and really knows her business. If you have unusual requests or custom needs as well, definitely pay a visit.